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Customer Support - Exceptional Onsite, Online & Phone Support 24/7/365

At Broadband Hospitality, we understand that the needs of your guests are paramount and should never be delayed. That’s why we offer round-the-clock support, 24 hours a day, 7 days a week, every day of the year. Our support team, based in Youngstown, Ohio, is not only friendly and well-informed but also constantly ready to provide both onsite and remote assistance. Customer Support at Broadband Hospitality

Our U.S.-based team is equipped to handle any query or challenge you might face. To streamline your experience, we offer a single, easy-to-remember contact number for all service inquiries: 800-440-7008. This approach simplifies your billing process and ensures you always know who to call.

At Broadband Hospitality, we’re dedicated to ensuring your needs are always met promptly and efficiently. Our support levels span from Level 1 to Level 3, ensuring we have the resources to address a wide range of customer needs in the hotel industry. Whether it’s bill consolidation, auditing, troubleshooting, or installation, our comprehensive support services are all available under one roof.

We recognize the importance of your role in guest services, and our commitment is to equip you with the necessary tools, exceptional service, and continuous support to help your hotel thrive now and in the future.

Customer Support

Our support team is not only knowledgeable but also efficient, with our U.S.-based Network Operations Center (NOC) swiftly addressing Help Desk calls, averaging a resolution time of less than seven minutes.

In addition to rapid response times, we prioritize proactive service and system reliability. Our team actively monitors your network and technology infrastructure around the clock, identifying and resolving potential issues before they affect your operations or guest experiences. By combining preventive care with expert support, we help minimize downtime, optimize performance, and ensure your property consistently delivers the seamless connectivity and superior service your guests expect. With Broadband Hospitality, you gain a true partner committed to the long-term success of your hotel.

At Broadband Hospitality, we are more than just a technology provider; we are your long-term partner committed to delivering unified, guest-focused technology solutions that are tailored to meet your specific needs and budget constraints.

With over 300 years of collective experience in the hospitality industry, our dedicated team specializes in consolidating services and centralizing the management and upgrades of hotel technology. 

Popular FAQs

Broadband Hospitality (BBH) provides a comprehensive suite of technology services and solutions, acting as a single source to help hotels, resorts, senior living facilities, apartment complexes, and student housing decrease operating costs and improve performance. Our approach is customizable, scalable, and cost-effective, ensuring technology that fits your specific needs and budget.

BBH partners with clients at every stage, from planning and installation to deployment, to ensure technology solutions are seamlessly integrated into their properties. Our collaborative approach is tailored to meet the unique requirements of each client, ensuring optimal results.

With over 30 years of experience in the technology sector, BBH has established relationships with leading technology vendors and possesses an in-house software development team. This expertise allows us to identify and implement the most effective communications and technology solutions for your property.

BBH is committed to keeping a pulse on rapidly changing industry standards and demands. This commitment ensures that the solutions we provide not only meet current needs but are also adaptable to future growth and changes in the industry.

Our services are ideal for a diverse range of properties, including hotels, resorts, senior living and rehabilitation facilities, apartment complexes, and student housing. We offer solutions that enhance the value and operational efficiency of these properties.

Clients can expect comprehensive support from BBH, including industry expertise and 24/7/365 customer service. We aim to reduce stress and hassle for our clients, providing streamlined billing and ensuring that residents and guests enjoy the best possible experience.

BBH helps reduce operating costs by providing streamlined, consolidated billing, and by implementing technology solutions that are both cost-effective and designed to improve operational efficiency.

Yes, BBH’s technology solutions are highly customizable and scalable, making them suitable for properties of any size. Whether you manage a small boutique hotel or a large resort, our solutions can be tailored to meet the specific technological needs and guest expectations of your property.

BBH offers a wide range of technology services, including Guest Wi-Fi, TV Solutions, Hospitality PBX Phone Systems, Fiber Circuits, Low Voltage Wiring, CCTV, and Audio Visual Solutions. Each service is designed to enhance the guest or resident experience while streamlining your property’s operations.

BBH believes in building long-term relationships with our clients. After the initial installation and deployment, we continue to support your property with ongoing maintenance and upgrades as needed. Our 24/7/365 support ensures that any issues are promptly addressed, and our commitment to staying ahead of industry trends means that your technology solutions will remain current and effective.

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