OUR FULL SUPPORT
“It’s big to me that as a partner we know that they dedicate the time to make sure all is addressed; we work together so we don’t have headaches.”
– BROADBAND HOSPITALITY CUSTOMER
EXCEPTIONAL ONSITE, ONLINE & PHONE SUPPORT 24/7/365
Your guests’ needs should never be put on hold, so we’re at your disposal around the clock — 24/7/365 — with exceptional onsite, online and phone support.
Based in Youngstown, Ohio, our U.S.-based support team is friendly, knowledgeable and at your service at all times, standing by to troubleshoot and answer any and all of your questions. To keep things simple, we offer consolidated billing and provide one central number to call for ANY service question or need: 800-440-7008
With Broadband Hospitality, your needs are never left unattended. We provide Level 1, 2 and 3 support to find the best solutions for hotel customers. From bill consolidation and auditing, to troubleshooting and installations, every support service you need is under one roof. We understand that you’re in the business of helping guests and that’s why we’re committed to providing the tools, service and nonstop support to help hotels succeed, today and in the future.
You can expect the best support with knowledgeable support personnel. Our Help Desk calls are answered in our US-based NOC and we quickly resolve issues with call length averaging less than seven minutes.
“Their level of service and support to us as one of their partners is outstanding; when I have an issue and call BBH I am talking to someone who knows me; it’s them making themselves readily available no matter what time and day; to make sure our business is operating at its best.”
– BROADBAND HOSPITALITY CUSTOMER
