Exceptional Onsite, Online & Phone Support 24/7/365
At Broadband Hospitality, we understand that the needs of your guests are paramount and should never be delayed. That’s why we offer round-the-clock support, 24 hours a day, 7 days a week, every day of the year. Our support team, based in Youngstown, Ohio, is not only friendly and well-informed but also constantly ready to provide both onsite and remote assistance.
Our U.S.-based team is equipped to handle any query or challenge you might face. To streamline your experience, we offer a single, easy-to-remember contact number for all service inquiries: 800-440-7008. This approach simplifies your billing process and ensures you always know who to call.
At Broadband Hospitality, we’re dedicated to ensuring your needs are always met promptly and efficiently. Our support levels span from Level 1 to Level 3, ensuring we have the resources to address a wide range of customer needs in the hotel industry. Whether it’s bill consolidation, auditing, troubleshooting, or installation, our comprehensive support services are all available under one roof.
We recognize the importance of your role in guest services, and our commitment is to equip you with the necessary tools, exceptional service, and continuous support to help your hotel thrive now and in the future.
Our support team is not only knowledgeable but also efficient, with our U.S.-based Network Operations Center (NOC) swiftly addressing Help Desk calls, averaging a resolution time of less than seven minutes.