WE ARE BBH
Our team is comprised of experienced technology pros with a heart for satisfying our clients. We have Midwest values and roots, but our innovative solutions have had a powerful impact on major clients all over the USA, Mexico, Latin America, and the Caribbean. Above all, our commitment to teamwork, collaboration, service, and support underscores everything we do. You should set high expectations for your partners, and with BBH, you will have the comfort and confidence that we will prioritize you and your organization.
We don’t ever take your trust in us for granted. We work hard every day to exceed your expectations and deliver on the investment you make in us, our products, and our services.
As founder and CEO of Broadband Hospitality, Vince Lucci strives to make Broadband Hospitality a household name in the hotel industry. He and his team accomplish this by providing the very best offering of tech support, network services, and quality HD TV programming available today, while anticipating for and strategizing on what technologies hotels need next to decrease costs, increase performance, and enhance the guest experience.
Vince brought Broadband Hospitality to life back in December 1993. The company, formerly known as Great Lakes Telecom Ltd., had humble beginnings, originating out of Vince’s house as a one-man operation, where he exclusively focused on hotel phone systems. Vince later grew the business to include delivering Internet access to hotels, and eventually expanded to become a DIRECTV Lodging & Institutions Dealer. As the business gradually grew, Vince moved from his home office to a one room, 400-square-foot office in Youngstown, OH, and later to Broadband’s current, more spacious headquarters. With Vince at its helm, Broadband has clearly come a long way from its one-man, one-service operation. Today, the company houses the 50+ talented employees who provide exceptional service and support for TV, Internet, Phone, and other cutting-edge hotel technology solutions and its headquarters.
With a successful formula of quality technology and equipment, the right people in place, and a philosophy of always putting the customer first, Broadband Hospitality has has earned major industry wins, including becoming a Strategic Technology Partner with Value Place Extended Stay Hotels (now WoodSpring Suites) and receiving Marriott’s prestigious GPNS Certification. Having gained the confidence of the hospitality industry through decades of growth, innovation, and service, Vince looks forward to continuing to lead Broadband Hospitality – and its customers – to additional wins and successes.
Chris brings 25+ years of software and IT experience to his role as Chief Information Officer for Broadband Hospitality. As CIO, Chris oversees all technology departments; Customer Service, Engineering, and Software Development. Over his past 15 years in the cruise and hospitality industry, he has developed BBH’s interactive TV, mobile app, and digital signage solutions used by enterprise clients such as Royal Caribbean Cruise Line, Norwegian Cruise Line, Carnival Cruise Line, Wynn Las Vegas, Atlantis Paradise Island and many others.
Chris began coding at age 10, and by age 22, he co-founded Log-Me-On.com, where he developed and patented a technology sold to Yahoo!. He was brought on board by Yahoo! to develop the technology into what is now the Yahoo! Toolbar.
Chris enjoys playing guitar in a ’60s-’00s rock band alongside other BBH employees in his free time. He also enjoys going to the gym and living a healthy lifestyle.
As Vice President of Finance, Tom oversees the accounting, finance, procurement, inventory, and logistics functions at Broadband Hospitality. Tom attended Youngstown State University, where he obtained a BS degree in accounting and finance. He started his career as an auditor and has 22 years of experience in all aspects of accounting and finance. Tom has a passion for technology and its evolution as it impacts both business and consumers. Tom enjoys spending time with his family and friends, exercising, golfing, and being outdoors. Tom likes to take on projects around the house and at his properties, particularly those involving electrical work. Tom also enjoys attending sporting events and trying new restaurants/foods.
Mr. Troutwine is responsible for managing key Broadband Hospitality client and reseller relationships as well as leading the internal BBH sales team. Prior to the Broadband Hospitality / Allin Interactive merger John was SVP of Business Development at Allin Interactive where he sold and delivered over $100M of interactive television, mobile app, and digital signage solutions to the hospitality and cruise industries.
John began his career in 1991 at the Eastman Kodak Company after earning a BA degree in marketing and statistics from Miami University, Oxford, Ohio.
As SVP of Business and Legal Affairs, Jim focuses on strategic growth initiatives, mergers and acquisitions, and legal and compliance matters for Broadband Hospitality. Jim’s experience includes SVP and General Counsel of DIRECTV® Latin America, SVP and General Counsel and later co-CEO of LodgeNet Interactive Corporation, and consultant to several companies in the hospitality industry across the United States, Europe, and Asia. His depth of industry knowledge and his practical approach to solving business problems makes him a great asset to the company.
Jamie is a 25+ year veteran in the hospitality industry with a proven track record in strategically leading teams to maximum efficiency and success. Jamie began his career at Mitchell Technical Institute, where he studied Satellite Communications. Jamie then joined LodgeNet Entertainment as an Installation Technician, working his way up to Sr. Director of Operations.
His other experiences include working with Guest-Tek as the Vice President of Operations Americas (North America, Central America, and Latin America), Exceptional Innovations as the VP of Operations, and MVM Technology as Sr Director of Business Services. Through his ability to define, execute, and control projects, Jamie received recognition as a Certified Manager of Quality Organizational Excellence from The American Society for Quality.
In his role as VP of Sales, Adam Nathan is responsible for driving the continued growth of Broadband Hospitality. With his extensive technology background and proven track record in technology-related sales, he is well-suited for this key role.
Adam’s previous technology sales experience includes closing new business and ensuring customer retention for Tyco Integrated Security. In his first year with the company, he was responsible for attaining 234% of their annual sales goal. His drive to succeed, relentless work ethic, and commitment toward building successful teams and delivering top-notch customer service make Adam a unique asset to Broadband Hospitality and their hotel client base.
When he’s not building business for Broadband Hospitality, you can be sure to find Adam on the sidelines, building his son’s future sports career. A “full-time sports dad,” he is his son’s biggest supporter and fan and devotes most of his free time toward taking him to practices and games.
As Regional Director of Sales, Rob works with current and prospective BBH customers to deliver the best possible technology solutions for their hotels. He brings 12+ years to this role, having previously held technology sales positions with other major hospitality technology vendors.
Rob fully supports Broadband Hospitality’s customer-centric philosophy and believes strongly in always putting his customers’ best interests first. For this reason, he is committed to helping them identify the most cost-effective and scalable technology solutions tailored to their unique needs.
When he is not serving customers, Rob enjoys family time with his wife and five children. He is a former collegiate pitcher and an avid golfer.
In his sales position with Broadband Hospitality, Aaron Bowles is responsible for the management of in-house accounts, cultivation of new business, and customer service for existing BBH clients. He also handles general operational needs for the sales department. Aaron’s prior hospitality and sales experience includes working directly with hotel banquet and management staff to coordinate e-commerce educational seminars.
Aaron feels strongly about applying his philosophy of “working hard and treating others with respect” to his day-to-day interactions with BBH clients and coworkers. In his free time, Aaron enjoys recording music and competitive gaming. He is also an avid fisherman and — despite his irrational fear of heights – he has developed an appreciation for rock climbing.
Adam is a Sales Engineer at Broadband Hospitality, where he designs and engineers your property’s technology solutions for success. Adam has worked on many projects ranging from small hotels to large stadiums, seating more than 60,000 people. Some of the other markets he has experience in include Hospitality, MDU, Retail, RV Parks, Restaurants, Education, and even WISP solutions.
With over a decade of experience in these various markets, he has designed and engineered over 1500 different systems. Adam strongly believes in doing it right the first time. When he is not engineering your systems, Adam spends time with his wife and three children and uses his bilingual Spanish abilities to teach English to others.
As Sales Engineer, Marshall focuses on low voltage cabling and new construction support. Marshall’s background combines 25 Years of experience in technology sales and customer service, along with 15 years of multi-discipline construction project design, sales, and management. Marshall takes pride in personalizing each project by being onsite to work alongside and understand the needs of the General Contractor and Ownership, ultimately assuring that the project meets our strict quality criteria.
His hobbies include golfing, skiing, and hiking. He is also a musician, an audio engineer, and a producer, but his ultimate passion outside of work is cooking and entertaining.
As Director of Marketing, Alyssa creates marketing materials to convey the BBH product and service line to potential customers in a creative and exciting way. She is responsible for trade show and event coordination as well as connecting with customers and prospects via digital marketing. Daily, Alyssa strives for companywide growth through brand awareness and lead generation.
Alyssa graduated from Youngstown State University in 2019 with a bachelor’s degree in Communication Studies and a minor in Non-Profit Leadership. She has worked as a social media manager for a mega-church, then later the director of communications. She also manages a social media company that manages the marketing efforts of non-profit organizations.
Julie serves as the Human Resources Manager, overseeing all HR-related operations of the company such as recruitment, policy implementation, benefits management, and payroll. She has held various positions in the past, including HR /Office Manager, and Travel & Tradeshow Event Coordinator at Allin Interactive before its merger with Broadband Hospitality.
Julie’s career began as a Cruise Staff/Cruise Director for Norwegian Cruise Line, where she managed entertainment and activities for passengers on voyages ranging from three to 80 days.
Although she is originally from Indiana, Julie has found her home in the sunny state of Florida.