Case Studies
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Our case studies
Elevating Hospitality with Total Unified Technology Solutions
At Broadband Hospitality (BBH), we pride ourselves on delivering cutting-edge technology solutions that elevate the guest experience and streamline operations for our clients in the hospitality industry. Our case studies showcase the success stories of hotels and properties that have partnered with BBH to implement innovative systems like high-speed internet and our Bamboo ITV platform.
Broadband Hospitality - bamboo itv installation
Case Study: Enhancing Guest Experience with Bamboo ITV at Rusty Parrot Lodge & Spa
The Rusty Parrot Lodge & Spa is a premier, family-owned boutique hotel located in the heart of Jackson, Wyoming. Known for its luxury accommodations and personalized guest service, the Rusty Parrot is dedicated to providing a memorable experience that reflects the authentic spirit of the region. As a AAA Four Diamond property, the Rusty Parrot continuously strives to exceed guest expectations through innovation and superior hospitality.
The Rusty Parrot reopened its doors on July 1, 2024 following renovations stemming from a 2019 fire. As part of the rebuild the owners recognized the opportunity to upgrade their in-room entertainment system to keep up with evolving guest expectations and ensure a more personalized experience. The previous system lacked modern features, flexibility, and an easy-to-use interface, which occasionally led to guest dissatisfaction and negative feedback. The owners wanted a solution that was not only reliable but also allowed guests to enjoy the same level of entertainment they were accustomed to at home, including streaming services and personalized content.
To address these challenges, Rusty Parrot partnered with Broadband Hospitality to implement the BBH Bamboo ITV system with BBH’s Cast service. Bamboo ITV with BBH Cast offers a state-of-the-art in-room entertainment solution, providing guests with live TV, on-demand information and content, and the ability to stream their personal devices onto their guest room TV screen. With an intuitive interface and easy navigation, the system is designed to enhance guest satisfaction and integrate seamlessly with the property’s PMS and existing network infrastructure.
“We couldn’t be happier with the Bamboo ITV system. It’s made a noticeable difference in how our guests experience in-room entertainment, and the positive feedback has been overwhelming. The support from Broadband Hospitality throughout the implementation process was top-notch, and their commitment to our success was evident every step of the way.”
~ Jennifer Sanders, Rusty Parrot Lodge & Spa
Broadband Hospitality - bamboo itv & WIFI installation
Case Study: Elevating Guest Experience Across Wyndham Properties with BBH Solutions
Wyndham Hotels & Resorts is one of the world’s largest and most recognizable hospitality brands, with thousands of properties worldwide. Focused on delivering exceptional guest experiences, Wyndham continually seeks cutting-edge technology to meet the evolving needs of today’s travelers. Recently Wyndham expanded its extended stay brand portfolio with the introduction of Echo Suites by Wyndham. This new brand caters to the growing demand for longer-term stays. The very first Echo Suites by Wyndham opened in Spartanburg, SC in June, 2024. The property is owned by Mitch Cox Companies and managed by Sandpiper Hospitality.
Through their partnership with Wyndham Hotels & Resorts Broadband Hospitality was asked to integrate advanced technological solutions, ranging from high-speed Wi-Fi to interactive in-room entertainment, utilizing an extremely efficient and cost effective network infrastructure.
The Broadband Hospitality team worked closely with Wyndham create a “repeatable package” of BBH services including the property fiber circuit, low-voltage network cabling, Aruba-based managed WiFi and network components, DIRECTV, BBH’s Bamboo ITV and BBH’s Cast solutions, CCTV, PBX/Phone and BBH’s POTS service. The services were scaled to meet Wyndham standards while offering a low up-front cost and monthly services cost, including BBH’s 24x7x365 support of all systems. The package debuted at the Echo Suites Spartanburg and has been used in subsequent Echo Suites locations.
“Spartanburg, like many other cities around the country, is booming with projects that require long-term, comfortable and affordable stays. ECHO Suites is the answer with a well-designed prototype created with the operator in mind. Plus, when you add in the collaboration with the world’s largest hotel franchisor, it’s a perfect match.”
~ Philip Cox, ECHO Suites Spartanburg Owner
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