Our case studies
Elevating Hospitality with Total Unified Technology Solutions
At Broadband Hospitality (BBH), we pride ourselves on delivering cutting-edge technology solutions that elevate the guest experience and streamline operations for our clients in the hospitality industry. Our case studies showcase the success stories of hotels and properties that have partnered with BBH to implement innovative systems like high-speed internet and our Bamboo ITV platform.
Each case study highlights the unique challenges our clients faced, the tailored solutions we provided, and the measurable results that followed. Explore how BBH’s expertise and commitment to excellence have helped properties enhance guest satisfaction, improve operational efficiency, and stay ahead in the ever-evolving world of hospitality.
Broadband Hospitality - bamboo itv installation
Case Study: Enhancing Guest Experience with Bamboo ITV at Rusty Parrot Lodge & Spa
The Rusty Parrot Lodge & Spa is a premier, family-owned boutique hotel located in the heart of Jackson, Wyoming. Known for its luxury accommodations and personalized guest service, the Rusty Parrot is dedicated to providing a memorable experience that reflects the authentic spirit of the region. As a AAA Four Diamond property, they continuously strive to exceed guest expectations through innovation and superior hospitality.
The Rusty Parrot recognized the need to upgrade their in-room entertainment system to keep up with evolving guest expectations and ensure a more personalized experience. Their previous system lacked modern features, flexibility, and an easy-to-use interface, which occasionally led to guest dissatisfaction and negative feedback. They needed a solution that was not only reliable but also allowed guests to enjoy the same level of entertainment they were accustomed to at home, including streaming services and personalized content.
To address these challenges, Rusty Parrot partnered with Broadband Hospitality to implement the Bamboo ITV system. Bamboo ITV offers a state-of-the-art in-room entertainment solution, providing guests with a seamless experience to access live TV, on-demand content, and the ability to stream their personal devices onto the TV screen. With an intuitive interface and easy navigation, the system is designed to enhance guest satisfaction and integrate seamlessly with the property’s existing network infrastructure.- Assessment & Planning: Conducted a comprehensive review of the hotel’s existing infrastructure and identified areas for integration and potential upgrades.
- Customization: Tailored the Bamboo ITV interface to reflect the Rusty Parrot’s unique branding, featuring custom welcome screens, property information, and promotional content.
- Installation & Testing: Installed Bamboo ITV across all guest rooms and performed rigorous testing to ensure flawless operation.
- Training & Support: Provided staff training to ensure they could confidently assist guests with any questions regarding the new system. Additionally, ongoing 24/7 support was established for technical assistance.
- Enhanced Guest Experience: Guests reported a more enjoyable and intuitive in-room entertainment experience, with many highlighting the ability to stream their own content as a major plus.
- Increased Engagement: With the customized interface, guests were able to easily navigate hotel services, explore amenities, and view local recommendations, increasing their overall engagement with the property.
- Operational Efficiency: The streamlined installation process and user-friendly interface reduced the volume of technical assistance calls, allowing the hotel staff to focus more on guest service.
We couldn’t be happier with the Bamboo ITV system. It’s made a noticeable difference in how our guests experience in-room entertainment, and the positive feedback has been overwhelming. The support from Broadband Hospitality throughout the implementation process was top-notch, and their commitment to our success was evident every step of the way.”
~ Jennifer Sanders, Hotel Management, Rusty Parrot Lodge & Spa
By implementing the Bamboo ITV system, the Rusty Parrot Lodge & Spa elevated its in-room entertainment offerings to match the high standards of its hospitality experience. This partnership with Broadband Hospitality has enabled the property to stay ahead of industry trends and continue delivering exceptional service to its guests.
Broadband Hospitality - bamboo itv and wifi installation
Case Study: Elevating Guest Experience Across Wyndham Properties with BBH Solutions
Wyndham Hotels & Resorts is one of the world’s largest and most recognizable hospitality brands, with thousands of properties worldwide. Focused on delivering exceptional guest experiences, Wyndham continually seeks cutting-edge technology to meet the evolving needs of today’s travelers. Recently, Wyndham has expanded its brand portfolio into extended stay properties, including Echo Suites, Microtel, La Quinta, and Wyndham Garden hotels, catering to the growing demand for longer-term stays.
Through their partnership with Broadband Hospitality (BBH), Wyndham properties have successfully integrated advanced technological solutions, ranging from high-speed Wi-Fi to interactive in-room entertainment systems, enhancing guest satisfaction across their diverse range of hotels.
As the hospitality landscape continues to evolve, Wyndham needed a partner capable of delivering seamless, reliable, and high-performing technology solutions across multiple properties. From ensuring that guests have uninterrupted access to high-speed internet to enhancing the in-room experience with interactive TV systems, Wyndham properties were looking for a flexible and scalable solution that could be implemented across various brands and property sizes.
Wyndham partnered with Broadband Hospitality to implement a variety of technology solutions across several properties, including:
High-Speed Wi-Fi Installation: BBH installed and upgraded high-speed internet access (HSIA) solutions across multiple Wyndham locations. This ensured that guests had reliable, fast, and secure Wi-Fi access for both personal and business needs. Whether guests were streaming entertainment, video conferencing, or checking emails, BBH’s robust and scalable Wi-Fi solutions met the demand seamlessly.
Bamboo ITV Integration: Several Wyndham properties were also outfitted with BBH’s Bamboo ITV system, an advanced in-room entertainment platform. This system allows guests to enjoy an enhanced viewing experience with access to live TV, on-demand content, and the ability to stream their own devices directly to the in-room TV. The customizable interface, branded for Wyndham, provided an intuitive and engaging user experience, promoting hotel services and local attractions.
Network Management and Support: BBH provided Wyndham with centralized network management, including real-time monitoring and 24/7 support. This ensured that properties received proactive management of any network-related issues, maintaining high uptime and minimizing disruptions for guests.
The Broadband Hospitality team worked closely with Wyndham to tailor each installation to the specific needs of the individual properties. The process included:
Site Assessments: Detailed assessments of each property’s infrastructure to determine the most effective solutions based on size, layout, and guest traffic.
Custom Solutions: For high-traffic properties, BBH provided customized bandwidth solutions to handle peak internet usage, ensuring fast and reliable connections for all guests.
Seamless Integration: The Bamboo ITV system was customized for each property, allowing for seamless integration with existing hotel branding and promoting guest services through the interactive platform.
Training and Support: BBH provided comprehensive training for Wyndham property teams to ensure they could efficiently manage both the Wi-Fi and Bamboo ITV systems, while also offering 24/7 support.
The partnership between Wyndham and BBH resulted in significant enhancements across multiple properties:
- Increased Guest Satisfaction: With the implementation of high-speed Wi-Fi and the Bamboo ITV system, guest feedback showed marked improvements in satisfaction scores related to in-room entertainment and internet services.
- Enhanced Operational Efficiency: The centralized network management and real-time monitoring offered by BBH allowed Wyndham properties to address issues proactively, reducing downtime and ensuring a consistent guest experience.
- Customized Guest Experience: The Bamboo ITV system allowed properties to personalize the guest experience through branded content and promotional features, encouraging guests to explore hotel services and amenities.
Working with Broadband Hospitality has been a game-changer for our properties. The high-speed Wi-Fi installation has received excellent feedback from our guests, and the Bamboo ITV system has elevated the in-room experience across multiple locations. Their team has been professional, responsive, and dedicated to our success every step of the way.”
~ Mark Evans, Hotel Technology Strategy Manager, Wyndham Hotels & Resorts, Inc.
Broadband Hospitality’s partnership with Wyndham properties highlights the importance of advanced, reliable technology in enhancing the guest experience and operational efficiency. Through tailored Wi-Fi solutions and the Bamboo ITV system, BBH has helped Wyndham stay ahead of the curve in the ever-evolving hospitality industry. With an ongoing commitment to support and innovation, BBH continues to deliver exceptional results for Wyndham properties around the world.
Managed WiFi Provider
CCTV & Security Solutions
Phone Systems
TV Solutions
Fiber Circuits
Audio / Video Solutions
Low-Voltage Wiring
Hotels & Resorts
Casinos & Gaming
Apartments & MDUs