Executive Management team

Our People - Leading Broadband Hospitality into the Future

At the helm of Broadband Hospitality is our Senior Executive Team—a group of forward-thinking leaders with a wealth of experience in the hospitality technology sector. Guided by a shared vision of innovation and excellence, our people are the driving force behind our comprehensive suite of solutions.

Vince Lucci

CEO

As the founder and CEO of Broadband Hospitality, Vince Lucci is dedicated to establishing the company as a leading name in the hotel industry. Under his leadership, Broadband Hospitality delivers top-tier tech support, network services, and quality HD TV programming, while also focusing on future technologies to reduce costs, enhance performance, and improve guest experiences.

Since its inception in December 1993, originally as Great Lakes Telecom Ltd., the company has evolved significantly from a one-man operation based in Vince's home, focusing initially on hotel phone systems. Vince's vision and drive expanded the business to include Internet services for hotels and partnership as a DIRECTV Lodging & Institutions Dealer. From a modest 400-square-foot office in Youngstown, OH, Broadband Hospitality has grown to a spacious headquarters, now employing over 50 skilled professionals offering a range of hotel technology solutions.

Broadband Hospitality, with Vince's guidance, has achieved significant milestones, including partnerships with major industry players like Value Place Extended Stay Hotels (now WoodSpring Suites) and earning Marriott’s GPNS Certification. Vince's commitment to quality, customer-first philosophy, and continuous innovation has positioned Broadband Hospitality for ongoing growth and success in the hospitality industry.

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Chris Staib

CIO

Chris brings 25+ years of software and IT experience to his role as Chief Information Officer for Broadband Hospitality. As CIO, Chris oversees all technology departments; Customer Service, Engineering, and Software Development. Over his past 15 years in the cruise and hospitality industry, he has developed Broadband Hospitality’s interactive TV, mobile app, and digital signage solutions used by enterprise clients such as Royal Caribbean Cruise Line, Norwegian Cruise Line, Carnival Cruise Line, Wynn Las Vegas, Atlantis Paradise Island and many others.

Chris began coding at age 10, and by age 22, he co-founded Log-Me-On.com, where he developed and patented a technology sold to Yahoo!. He was brought on board by Yahoo! to develop the technology into what is now the Yahoo! Toolbar.

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Tom Shimko

SVP Finance

As the Senior Vice President of Finance at Broadband Hospitality, Tom is responsible for overseeing the company's accounting, finance, procurement, inventory, and logistics operations. He is an alumnus of Youngstown State University, where he earned a BS degree in accounting and finance. Tom began his career in the field of auditing and brings over 22 years of comprehensive experience in various aspects of accounting and finance.

Tom harbors a keen interest in technology, particularly its evolving role and impact on both businesses and consumers. Outside of his professional commitments, Tom enjoys spending quality time with his family and friends. He is an enthusiast of physical fitness, golfing, and outdoor activities. A hands-on individual, Tom likes to engage in DIY projects, especially those involving electrical work, both at his home and on his properties. Additionally, he is a fan of attending sporting events and exploring new culinary experiences at different restaurants.

John's professional journey commenced in 1991 at the Eastman Kodak Company, following his graduation from Miami University in Oxford, Ohio, where he earned a Bachelor of Arts degree in Marketing and Statistics.

Her professional journey commenced with Norwegian Cruise Line, where she excelled as a Cruise Staff/Cruise Director, skillfully managing entertainment and activities for passengers on cruises lasting from three to 80 days.

Originally hailing from Indiana, Julie has since embraced Florida as her new home, enjoying the state's vibrant sunshine and warmth.

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John Troutwine

SVP Sales & Marketing

Mr. Troutwine holds the pivotal role of managing crucial client and reseller relationships at Broadband Hospitality, in addition to leading the internal BBH sales team. Before the merger of Broadband Hospitality and Allin Interactive, John served as the Senior Vice President of Business Development at Allin Interactive. In this role, he successfully sold and implemented over $100 million worth of interactive television, mobile app, and digital signage solutions to clients in the hospitality and cruise industries.

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Jim Naro

SVP Business & Legal

As the Senior Vice President of Business and Legal Affairs at Broadband Hospitality, Jim plays a crucial role in steering the company's strategic growth initiatives, overseeing mergers and acquisitions, and managing legal and compliance issues. His rich professional background includes serving as the Senior Vice President and General Counsel of DIRECTV® Latin America, and later as the Senior Vice President, General Counsel, and co-CEO of LodgeNet Interactive Corporation. Additionally, Jim has provided consultancy services to various companies within the hospitality industry across the United States, Europe, and Asia.

Jim's extensive industry knowledge, combined with his practical approach to addressing business challenges, renders him an invaluable asset to Broadband Hospitality.

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Jamie Nuebel

SVP Operations

Jamie brings over 25 years of extensive experience in the hospitality industry, distinguished by a track record of strategically leading teams to achieve peak efficiency and success. His journey in the industry began at Mitchell Technical Institute, where he delved into the field of Satellite Communications. Jamie's career took a practical turn when he joined LodgeNet Entertainment, starting as an Installation Technician and eventually ascending to the role of Sr. Director of Operations.

His career trajectory further includes pivotal roles such as the Vice President of Operations Americas at GuestTek, covering North America, Central America, and Latin America, the VP of Operations at Exceptional Innovations, and the Sr Director of Business Services at MVM Technology. Jamie's expertise in defining, executing, and managing projects has earned him significant recognition, including being certified as a Manager of Quality Organizational Excellence by The American Society for Quality.

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Julie Karvoski

HR Manager

Julie holds the position of Human Resources Manager at our company, where she expertly manages all aspects of human resources, including recruitment, policy enforcement, overseeing benefits, and handling payroll. Her diverse background includes roles such as HR /Office Manager, and Travel & Tradeshow Event Coordinator at Allin Interactive, prior to its integration with Broadband Hospitality.

Originally hailing from Indiana, Julie has since embraced Florida as her new home, enjoying the state's vibrant sunshine and warmth.

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TEJAN PATEL

SVP OF TECHNOLOGY

Tejan Patel is a seasoned professional in the hospitality technology industry, currently serving as the Senior Vice President of Technology at Broadband Hospitality. In this role, he oversees the development and implementation of innovative technology solutions that enhance guest experiences and streamline operations for clients. With a career marked by a dedication to integrating cutting-edge technology with hospitality services, Tejan brings extensive expertise in technology strategy, infrastructure design, and client-focused solutions, making him a driving force in the evolving hospitality tech landscape.

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Sales & Service Team

Meet The Team Behind Our Total Unified Technology Solutions

At Broadband Hospitality, our Sales & Service Team is more than just a department; it’s the backbone of our commitment to unparalleled service and innovative solutions. Comprising seasoned professionals with deep industry knowledge, our team is dedicated to understanding the unique needs of each client. Whether you’re a hotel owner seeking a robust Wi-Fi solution or a facility manager in an eldercare center looking for advanced CCTV systems, our experts are trained to tailor our comprehensive suite of technology solutions to meet your specific requirements.

Rob Johnston

Regional Director of Sales

As the Regional Director of Sales at Broadband Hospitality, Rob plays a crucial role in collaborating with both existing and potential BBH customers to provide them with the most effective technology solutions for their hotels. He brings over 16 years of experience to this position, having previously excelled in technology sales roles with other leading hospitality technology providers.

Rob is a staunch advocate of Broadband Hospitality's customer-centric approach, firmly believing in prioritizing the best interests of his customers. This commitment drives him to assist customers in identifying technology solutions that are not only cost-effective but also scalable and tailored to meet their specific requirements.

Outside of his professional life, Rob cherishes spending time with his wife and five children. He also maintains a strong connection to sports, being a former collegiate pitcher and an enthusiastic golfer.

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Marshall Baxter

Regional Director of Sales

Marshall, in his role as Sales Engineer, specializes in low voltage cabling and offers dedicated support for new construction projects. He brings a wealth of experience, with 25 years in technology sales and customer service, complemented by 15 years in various aspects of construction project design, sales, and management. Marshall is committed to delivering personalized solutions, often being present onsite to collaborate closely with General Contractors and Owners, ensuring each project aligns with our high standards of quality.

Outside of work, Marshall has a diverse range of hobbies. He enjoys golfing, skiing, and hiking, showcasing his love for outdoor activities.

Additionally, he is a talented musician, an audio engineer, and a producer, demonstrating his artistic flair. However, his greatest passion lies in cooking and entertaining, where he finds joy in creating culinary delights and hosting gatherings.

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Samantha Pantalone

Regional Director of Sales

Samantha, as the Regional Director of Sales at Broadband Hospitality, plays a pivotal role in guiding both new and existing clients towards innovative technology solutions in the hospitality industry. Her expertise, honed over five years in technology sales, including her experience with advanced hospitality phone and Wi-Fi services, makes her a valuable asset in addressing the complex technology needs of hotels. Her passion for delivering Broadband Hospitality's comprehensive suite of solutions, including Guest Wi-Fi, TV Solutions, and Hospitality PBX Phone Systems, is evident in her client interactions.

Residing in New Hampshire with her four children and cat, Max, Samantha balances her professional life with diverse interests. She enjoys engaging in pub trivia, showcasing her culinary skills, delving into books, and maintaining her fitness through weightlifting. Her holistic approach to life complements her dedication to providing top-tier technology solutions for the hospitality sector.

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Bearon Hospitality

Anti-Hibernation Advocate

Bearon Hospitality is a unique and forward-thinking Anti-Hibernation Advocate at Broadband Hospitality, with a distinctive approach to the evolving landscape of technology in the hospitality industry. With a keen eye on the rapid advancements in this sector, Bearon has developed a deep passion for educating and guiding businesses about the perils of 'hibernating' during crucial technology revolutions.

Possessing an extensive background in the hospitality technology space, Bearon's expertise lies in identifying and leveraging cutting-edge solutions that enhance guest experiences. His philosophy centers around the belief that 'sleeping' through these dynamic changes is akin to missing the boat on opportunities that could dramatically elevate a business's service offerings and guest satisfaction.

In his role at Broadband Hospitality, Bearon plays a pivotal part in strategy development and implementation, ensuring that the company and its clients are always at the forefront of innovation. His mission is to help businesses understand that embracing technological change is not just about keeping up, but about leading and exceeding guest expectations.

Bearon's dedication to this cause stems from a deep-seated belief that in today's fast-paced world, being technologically adept is not just an advantage, but a necessity. He continues to inspire and lead many in the hospitality industry towards a future where technology and human-centric service go hand in hand.

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Linda Taylor

STRATEGIC ACCOUNT & PROCUREMENT SPECIALIST

Linda Taylor is a seasoned procurement and service professional with over a decade of experience in operations and technology support. She currently serves as Procurement Coordinator at Broadband Hospitality, where she leverages her expertise in problem-solving, teamwork, and communication to streamline procurement processes and support organizational efficiency.

Prior to joining BBH, Linda contributed her skills as a Service Coordinator at Mega-Byte Computer Services and as a professional at Avrem Technologies, LLC, gaining extensive experience in coordinating services and managing operational workflows.

Linda holds a Certified Associate in Project Management (CAPM)® credential from the Project Management Institute, and she earned her Certification in Diversified Health Occupations from Trumbull County Joint Vocational School.

Known for her dedication, leadership, and collaborative approach, Linda ensures that every project she touches runs smoothly and effectively.

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Loren Lang

Sales Engineer

Loren comes with over 15 years experience in supporting, engineering, and deploying technology solutions, Loren Lang brings a wealth of knowledge and expertise to the Broadband Hospitality team. Although relatively new to the design and engineering aspects, Loren's extensive background ensures that he is well-equipped to craft the right solutions for our customers.

Loren joined Broadband Hospitality in October 2022 as a Product Manager for Client Services, and entered Sales Engineering in 2023, where he has been instrumental in understanding client needs and translating them into effective technology solutions. His prior experience includes a significant tenure at WoodSpring Suites, where he honed his skills in the hospitality technology sector.

Away from work, Loren is a family man who cherishes spending quality time with his wife and daughter. He is an avid biker and swimmer, enjoying these activities as a way to connect with his family and unwind.

Loren's blend of professional expertise and personal dedication to family values embodies the spirit of Broadband Hospitality, where we strive to create technology solutions that resonate with the human touch.

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Hakim Lattari

Sales Engineer

Leveraging over 10 years spanning both hospitality and IT, Hakim seamlessly bridges the gap between cutting-edge technology and the specific needs of the hospitality sector. His passion lies in using technology to elevate guest experiences and optimize operations, with a particular focus on cybersecurity.

Hakim's hospitality background grants him a deep understanding of industry challenges, enabling him to craft solutions that directly address these concerns. He possesses a strong foundation in cybersecurity, honed through his experience, and excels at designing and deploying secure IT solutions tailored to the hospitality landscape.

He translates complex technical concepts into clear language, empowering clients to make informed decisions. Throughout the process, he prioritizes clear communication, timely resolution, and exceptional client service.

Hakim's fluency in English and French, combined with his educational background, allows him to connect with diverse clients and deliver culturally sensitive solutions. Beyond his professional expertise, he enjoys exploring his musical talents, showcasing his well-rounded personality and diverse skillset. This unique combination makes him a valuable asset to the Broadband Hospitality team.

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James Grubb III

Director of Marketing

With a passion for hospitality and a keen eye for innovation, James leads the marketing initiatives at Broadband Hospitality. He brings over 20 years of experience in marketing strategy and brand management to the BBH team. James is dedicated to creating interesting and impactful marketing campaigns that highlight BBH’s value proposition for hoteliers, MDU operators and senior living organizations.

James also plays a key role in BBH’s software development—he works with BBH’s software developers to bring the best UI/UX concepts to the forefront of BBH guest-facing products, including BBH’s new Bamboo ITV solution. Outside of his professional life, James enjoys sailing on his sailboat and playing music in a cover band. He loves to travel with his wife, particularly to Japan.

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Megan Rider

PURCHASING & LOGISTICS MANAGER

Megan Rider brings over six years of experience managing procurement and operational workflows to her role as Purchasing & Logistics Manager at Broadband Hospitality. She specializes in fostering strong relationships with existing vendors while building new partnerships, always ensuring that client needs are met and service exceeds expectations.

Prior to joining BBH, Megan held leadership positions at Hampton, including Director of Sales and Business Development, and served as General Manager at Meander Hospitality Group Inc., gaining hands-on experience in hospitality operations and team management. She holds an Associate’s degree in Hospitality Administration/Management from Youngstown State University, where she was a member of the Delta Zeta Sorority.

Megan leverages her expertise and dedication every day to help BBH deliver seamless, high-quality solutions for hotels and their guests.

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Jill Roberts

CONTRACTS ADMINISTRATOR MANAGER

Jill Roberts brings over a decade of experience in contracts and account management to her role at Broadband Hospitality. As Contracts Administrator Manager, she ensures that all agreements are executed efficiently and accurately, overseeing contract management with precision.

Jill began her career at BBH as a Sales Assistant and later served as a Senior Account Manager, gaining extensive experience in client relations, sales processes, and operational workflows.

Her expertise and dedication help align both client and company needs, fostering strong partnerships and seamless project execution.

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